At Postura, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 30-day refund policy from the date your order is delivered.

Eligibility for Refunds

To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

To start a return, please contact our support team at support@postura.com with your order number and reason for return.

Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email support@postura.com with photos of the issue.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we can’t guarantee receipt of returned items.

Important Notice

no refunds on changed minds or accidental orders.